Refund policy

Return and Refund Policy

At Galinios Emporium, we are committed to ensuring you are delighted with every purchase. Please review our return and refund policy to understand your options if you need to return or exchange a product.

Returns and Exchanges

  • No Refunds for Change of Mind: We do not offer refunds for change of mind or buyer's remorse. However, we may accommodate exchanges for eligible items, provided all conditions are met.

  • Eligibility for Exchange:

    • Items must be returned within 7 days of receipt, in their original, unused condition and in the original packaging.
    • Certain items, including custom-made or personalized products, are not eligible for return or exchange. This will be clearly stated at the time of purchase.

  • Initiating a Return or Exchange: To start the process, please contact our customer service team within 7 days of receiving your product. We will assist you in determining eligibility and the next steps.

  • Shipping Costs: Customers are responsible for the cost of returning items for an exchange, except in cases where the product is confirmed as faulty or damaged upon delivery.

  • Refund Eligibility: Refunds are issued only if a product is faulty or damaged upon receipt. If you receive a faulty or damaged product, please notify our customer service team immediately. We may require photographic evidence to process the claim.

  • Refund Process and Fees:

    • If a refund is approved, it will be processed within 5–10 business days and issued to the original payment method.
    • A 5% deduction will apply to all refunds to cover bank charges and administrative fees.

  • Custom Orders: Please note that we do not offer refunds if a client decides to cancel or change their mind on a custom-made item after 7 days of ordering, as these items are crafted specifically to meet your unique requirements.

Damaged or Defective Products

  • Reporting Issues: In the rare event you receive a damaged or defective product, contact us immediately. Providing photographic evidence will help expedite the resolution process.

  • Resolution Options: Depending on the issue, we will arrange for either a replacement or a refund. If a replacement is not feasible, a refund will be issued, less the 5% bank charges and admin fee.